IT Service
Management

 


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Job Roles

 

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(online & PDF download)
 

Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your organization.



With courses covering such topics as ITIL, DevOps, COBIT and more, the Center for Leadership and Development has what you need to succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organization. 

 

     

 

IT Leadership Complete Training Solutions for the IT Leader

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%).

New Horizons offers training to extend your technical knowledge and develop other skills critical to success. Learn more about how our connected offerings can help you excel as an IT Leader.

Training offerings in other related areas like: 

        • Project Management
        • Agile
        • ITIL
        • DevOps
 

Role Specific IT Management training offerings:

        • IT Management and Leadership Executive (ITMLE)
        • IT Management and Leadership Professional (ITMLP)
        • Certified Hardware Asset Management
        • Professional Certified Mobile Asset Management
        • Certified Software Asset Manager

 

New Horizons remains a leader in technology training with offerings on emerging technology and authorized training from the top vendors in the industry. Microsoft, Cisco, VMware, Cybersecurity, AWS, Red Hat, Citrix, IBM, F5, and more....

 

Develop your leadership and communication skills with these courses:

  • Effective Leadership Through Coaching
  • Leadership Excellence for Senior Managers 
  • Becoming a Transformational Leader
  • Communicating Across Your Organization 
  • Developing Successful Interpersonal Skills 
  • Building Successful Work Relationships 
  • Expanding Your Emotional Intelligence 
  • Prioritizing Your Time Effectively 
  • Transitioning into Leadership for an IT Manager 
  • Managing Remote and Virtual Teams


 


 


 


 


 





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