Join us for two informative sessions with Axelos – the global overseer of the ITIL portfolio – and DevOps Institute – the leader in quality standard for DevOps-based education – as they explore the evolution of organizations in the oncoming wave of the digital transformation. Experience how these two thought leaders can prepare you for the evolution of business to come.


Date: 7/18/218
Times: 9am - 12pm & 1pm - 4pm


New Horizons Pittsburgh
Three Parkway Center, Suite 103
Pittsburgh, PA 15220



Phil Hearsum

ITSM Portfolio Manager, AXELOS

Marc Halcrow

Business Development Manager,
DevOps Institute

AXELOS: Modernizing IT with Service Management & ITIL

Sessions from 9am - 12pm & 1pm - 4pm

An overview of IT Service Management (ITSM) and its importance to modern organizations including:

  • Practical application of ITSM: the ITIL framework
  • ITIL Practitioner
  • Examples of solving IT and business challenges with ITIL
  • An overview of the ITIL qualification scheme

DevOps Institute: Accelerating Digital Transformation with DevOps

Sessions from 9am - 12pm & 1pm - 4pm

As technology is evolving so quickly, traditional organizations have been forced to stay relevant in the face of new entrants in the market; think Blockbuster and Netflix and new organizations like Uber, PayPal, AirBNB, Amazon, Google, the list goes on.

This session will delve into the “How” and “Why” DevOps emerged, and how DevOps supports digital transformation.

  • Digital Transformation - What is it?
  • DevOps Overview
  • Benefits of DevOps
  • ITSM and DevOps

Register Today

About Philip Hearsum

Philip Hearsum has worked in IT throughout his life and became interested in service management nearly 20 years ago. He has progressed his career in ITSM, gaining the ITIL Managers Certificate and then updating to Expert. He joined the OGC in 2010 as ITSM Portfolio Manager, and remained within the UK government until the AXELOS joint venture was started in July 2013. As well as being ISO20000 certified and sitting on the ISO20000 UK working group, he is also a PRINCE2 and M_o_R practitioner.

About Marc Halcrow

Marc Halcrow has been engaged in the IT Best Practice domain for over 15 years and has worked to raise market awareness as to the business benefits of such frameworks like ITIL, COBIT, TOGAF, and the economic impact of Cloud Computing. Halcrow is currently involved in supporting organizations globally to leverage the many benefits offered with DevOps.